The ReturnWarden blog
Field notes on wardrobing, bracketing, serial returners, and the decision layer of returns.
Wardrobing: the return fraud hiding in plain sight
Wardrobing is simple to describe and hard to catch. A customer buys a dress, wears it to an event with the tags tucked in, and sends it back as unwant...
Bracketing is a margin problem, not a logistics problem
Bracketing starts innocently. A shopper is between sizes, orders two or three, keeps one, and returns the rest. Fit uncertainty in apparel makes this ...
Why every return needs a decision: approve, warn, or deny
Most returns flows have exactly one decision: approve. The request comes in, the label goes out, and the refund follows. That works when every custome...